Successful SMB Habit #2: Focus On New Business Leads and Lifetime Value Over Customer Acquisition Costs
Act-On Software commissioned Forrester Consulting to survey small and medium-sized businesses across the US to determine whether SMBs are adapting their marketing practices in the face of a difficult economy.
The survey delivered an unequivocal “Yes,” and revealed multiple factors separating Top Performers – SMBs exceeding their own revenue goals – from companies that perform less well. We’ve summarized these success factors in a companion paper titled the “7 Marketing Habits of Today’s Successful SMBs.”
Habit #2: Focus on new business leads and lifetime value over customer acquisition costs.
The survey results indicate that, when it comes to customer acquisition costs and lifetime value, today’s more successful SMBs take the longer view, focusing more on activities that may not have an immediate impact on ROI, including:
Bottom Performers, on the other hand, tend to be focused more intently on short-term activities such as decreasing customer acquisition costs and getting more impact from marketing budgets. The difference may indicate a more sophisticated level of planning that allows Top Performers to excel even during a tough economy.
Up Next: Habit #3: Execute highly optimized, multi-channel campaigns using email, the web and social media.
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