Almost every marketer knows that marketing automation (MA) has been a boon for demand generation. But, while driving potential customers’ awareness and interest in a company’s products or services is certainly one essential function of MA, the story hardly ends there.
Because marketing automation can do so much more. It also slices! It dices! It makes julienned fries! … Well, proverbially, that is.
Some marketers use MA solely for demand generation purposes and have not fully realized how to leverage their existing technology to extend to branding and customer marketing needs. And they, unfortunately, are missing out on a whopping two-thirds of the benefits of marketing automation.
Expanding the scope of marketing automation is not particularly complicated. The same tactics used for demand generation can also be applied to other marketing disciplines. And, this very same MA technology that makes demand generation so easy, also makes strategic execution repeatable, scalable, and measurable ‒ while ensuring a consistent customer experience.
Most marketers are already paying attention to all three major aspects of marketing: brand awareness, demand generation, and customer marketing – or as we call them – Brand, Demand, and Expand. They just may not be using their marketing automation technology to support branding and expansion as much as they could.
Marketers create profitable relationships with potential customers by delivering the value and information these prospects want at every touchpoint through the buyer’s journey. Each function within the marketing team has a different role to play, and marketing automation can help at every stage.