Get the Friendly, Knowledgeable Support You Need
Act-On’s support consistently outshines the marketing automation competition for quality of support on G2. Unlike our competitors, we’re exclusively focused on marketing automation. Our team continually invests in the content and expert help your organization expects to enable your success. When you need it most, Act-On provides the extra assistance you need.
Live Technical Support
Real people. Real solutions. Our technical experts and marketing automation professionals are here to help you hash out any platform questions or marketing solutions. We’re here for you anytime, ready to lend a hand — via live chat, phone, zoom, or our support site.
Helpful Resources
If you’re like us, you love getting the most out of your martech investments. Visit Act-On Connect. Our help articles, best practice guides, and new feature updates – will give you more educational content than you can shake an eBook at. Ready to master the art of Act-On?
Premium Support
Need more in-depth, personal engagement from our team? Look no further than our Premium and Premium+ programs. Maximize the value of your marketing automation efforts by upgrading to Premium Support. Gain access to unlimited new user training paths, plus office hours. You’ll also unlock guidance sessions and faster response times with shorter service level agreements (SLAs) and added deliverability insights to ensure you’re getting into customers’ inboxes.
Professional Services
Sometimes you just need more expert help. Our Professional Services team can help solve your specialized marketing automation needs. Our market-leading Deliverability Consulting Services provide the insights and strategy to solve for the #1 most important factor in email marketing success – getting into a user’s inbox.
Support Packages
From online courses and community forums to our support engineers and customer success specialists, we’re here to collaborate with your team and investigate, educate, and resolve any topic.
| Support Services | Standard | Premium | Premium+ |
|---|---|---|---|
| Email/Online Support | Yes | Yes | Yes |
| Live Chat | No | Yes | Yes |
| Callbacks | No | Yes | Yes |
| Inbound Phone Support | No | No | Yes |
| Scheduled Zoom Calls Annually | No | 6 per year | Unlimited |
| Initial Response Time (SLA) - Standard | 2 days | 4 hours | 2 hours |
| Initial Response Time (SLA) - Critical | 30 minutes | 30 minutes | 30 minutes |
| Consulting Value | |||
| MA Office Hours | Unlimited | Unlimited | Unlimited |
| Guidance Sessions | No | 4 per year | Unlimited |
| New User Training | No | Yes | Yes |
| Deliverability Value | |||
| Daily Health Monitoring | No | Yes | Yes |
| Monthly Reporting | No | Yes | Yes |
| Review Meetings | No | 2 per year | 4 per year |
| Email Pre-send Check Solution | No | No | Yes |
| Named Consultant | No | No | Yes |
"Act-On’s Support Team Has Been A Terrific Partner From The First Demo, Through Installation, Onboarding, And Beyond."
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