Support Packages

Fast. Dedicated. Reliable. When our support team hears the call, they drop everything to find a solution to your problem.

Get the Friendly, Knowledgeable Support You Need

Act-On’s support consistently outshines the marketing automation competition for quality of support on G2. Unlike our competitors, we’re exclusively focused on marketing automation. Our team continually invests in the content and expert help your organization expects to enable your success. When you need it most, Act-On provides the extra assistance you need.

Live Technical Support

Real people. Real solutions. Our technical experts and marketing automation professionals are here to help you hash out any platform questions or marketing solutions. We’re here for you anytime, ready to lend a hand — via live chat, phone, zoom, or our support site.

Helpful Resources

If you’re like us, you love getting the most out of your martech investments. Visit Act-On Connect. Our help articles, best practice guides, and new feature updates – will give you more educational content than you can shake an eBook at. Ready to master the art of Act-On?

Premium Support

Need more in-depth, personal engagement from our team? Look no further than our Premium and Premium+ programs. Maximize the value of your marketing automation efforts by upgrading to Premium Support. Gain access to unlimited new user training paths, plus office hours. You’ll also unlock guidance sessions and faster response times with shorter service level agreements (SLAs) and added deliverability insights to ensure you’re getting into customers’ inboxes.

Professional Services

Sometimes you just need more expert help. Our Professional Services team can help solve your specialized marketing automation needs. Our market-leading Deliverability Consulting Services provide the insights and strategy to solve for the #1 most important factor in email marketing success – getting into a user’s inbox.

Support Packages

From online courses and community forums to our support engineers and customer success specialists, we’re here to collaborate with your team and investigate, educate, and resolve any topic.

Support Services Standard Premium Premium+ 
Email/Online Support Yes Yes Yes
Live Chat No Yes Yes
Callbacks No Yes Yes
Inbound Phone Support No No Yes
Scheduled Zoom Calls Annually No 6 per year Unlimited
Initial Response Time (SLA) - Standard  2 days 4 hours 2 hours
Initial Response Time (SLA) - Critical  30 minutes 30 minutes 30 minutes
Consulting Value
MA Office Hours Unlimited Unlimited Unlimited
Guidance Sessions No 4 per year Unlimited
New User Training No Yes Yes
Deliverability Value
Daily Health Monitoring No Yes Yes
Monthly Reporting No Yes Yes
Review Meetings No 2 per year 4 per year
Email Pre-send Check Solution No No Yes
Named Consultant No No Yes
"Act-On’s Customer Service Has Been A Terrific Partner From The First Demo, Through Installation, Onboarding, And Beyond."
We ❤ Our Customers