Support Packages

The industry-leading support you need. The world-class people to deliver it. We’re here day and night to help you overcome challenges and get back to business.
Get the World-Class Support You Need

From online courses and community forums to our support engineers and customer success specialists, we’re here to collaborate with your team and investigate, educate, and resolve any topic.

Live Technical Support

Real people. Real solutions. Our technical experts and marketing mavericks are here to help you hash out any platform questions or marketing solutions. From live chat to our call center to our support site, we’re here for you anytime — ready to lend a hand.

Helpful Resources

If you’re like us, you love getting into the nitty-gritty. From our help articles to free on-demand courses to our customer forum – Act-On Connect – we’ve got more educational content than you can shake an eBook at. Ready to master the art of Act-On?

Premium Support

Need more in-depth, personal engagement from our team? Look no further than our Gold and Platinum programs. Delivering our fastest technical support response times with unparalleled product expertise, we’re your trusted advisors, and we’re here to ensure you make the most of our platform and achieve long-term success.

Professional Services

Sometimes you just need a little extra help. Our Marketers-on-Demand are here to help you build and deploy your campaigns so you can focus on creativity, efficiency, and results.

"Act-On’s customer service has been a terrific partner from the first demo, through installation, onboarding, and beyond."

- DAVID KINARD, AVP OF MARKETING AND COMMUNICATIONS, PHYSICIANS INSURANCE

Support Packages

For more in-depth, active engagement, consider our Gold and Platinum support levels. They include everything from the standard Silver package, plus additional resources dedicated to your marketing automation success.

Silver Gold Platinum
On-Demand Training Library
Direct Act-On Support
Live Chat Support
Enhanced Support Response Times Basic Best Best
Named Customer Success Manager No
Proactive Customer Account Management No
Escalation Management No
Business Reviews No
Deliverability Reviews No No
Monthly Check-In No No
Marketer On-Demand Services No No

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