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The industry-leading support you need. The world-class people to deliver it. We’re here day and night to help you overcome challenges and get back to business.
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Get the World-Class Support You Need
From online courses and community forums to our support engineers and customer success specialists, we’re here to collaborate with your team and investigate, educate, and resolve any topic.
Support Packages
For more in-depth, active engagement, consider our Gold and Platinum support levels. They include everything from the standard Silver package, plus additional resources dedicated to your marketing automation success.
| Silver | Gold (Recommended) | Platinum | |
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| On-Demand Training Library |
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| Direct Act-On Support |
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| Phone Support |
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| Live Chat Support |
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| Enhanced Support Response Times | Basic | Best | Best |
| Escalation Management | No |
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| Named Escalation Manager | No |
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| Proactive Customer Account Management | No |
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| Quarterly Success Overview | No |
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| Monthly Operational & Business Check-In | No | No |
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| Named Customer Success Manager | No | No |
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Act-On’s customer service has been a terrific partner from the first demo, through installation, onboarding, and beyond.
DAVID KINARD, AVP OF MARKETING AND COMMUNICATIONS (PHYSICIANS INSURANCE)