Turn Customer Engagement Into Customer Loyalty

Create and strengthen meaningful connections that turn customers into lifelong brand advocates.

Reward Your Customers’ Loyalty

Improved Brand Loyalty

Understand what motivates each of your customers and give them more of what they want in the channels they use most.

Guide returning and loyal customers to additional buying points with personalized recommendations and promotions.

Leverage data collection, analytics, and reporting to build more effective, accurate customer profiles and deliver more relevant, useful campaigns and messaging.

How Do Act-On’s Tools Help Me With
Improved Brand Loyalty?

Deliver Reward and Loyalty Programs

Brand champions are essential in driving repeat sales and growing brand awareness. But how do you create true evangelists? By deploying automated reward and loyalty programs through Act-On, you can show your appreciation for your customers and incentivize long-term engagement. Our automated analysis empowers you with in-depth insights, so you can score and segment your top customers, nurture them with personalized messaging and incentives, and track their behavior in real-time and over the long haul.

Gain Brand Advocates

Give your loyal and supportive customers a virtual megaphone. Transform happy customers into brand advocates with customized messaging, content, and surveys that reveal audience satisfaction and enable deeper affinity between your brand and your fans. By inspiring new advocates to raise awareness about your offerings, you’ll enhance your brand reputation and exceed your customers’ needs.

Customer Campaigns and On-Boarding

A satisfied customer is a loyal customer. By offering engaging customer campaigns and onboarding programs, you can foster long-term customer connections that increase brand loyalty. To jumpstart those conversations, our newsletter, survey, and email campaign tools leverage automated data analysis to help you craft informative and actionable content that shows your customers the value of your products, best practices for maximizing their use, and exciting promotions for upcoming offerings.

We’re now able to provide greater value to our clients who then become more loyal and expand their business with us.

Kristin Williams, Marketing Program Manager (Physicians Insurance)

How Can This Help My Business?


of consumers say friendly customer service representatives can make them fall in love with a brand.


more likely for loyal customers to try a new offering.